Good to know
Frequently asked questions.
Clear answers for planning an effortless stay in Pietermaai.
Before you arrive
The practical details.
What time are check-in and check-out?
Check-in begins at 15:00 and check-out is by 11:00. Early check-in is subject to availability.
What is the cancellation policy?
The standard cancellation window is 48 hours before arrival. Your booking confirmation will show the exact conditions for your selected rate.
When is the Welcome Center open?
The Welcome Center is available daily from 08:00 to 21:00.
Does the hotel have pools?
Yes. Guests may enjoy two private pools daily from 07:00 to 19:00. No lifeguard is on duty.
Is breakfast available?
Yes. Breakfast is served at James from 07:30–10:00 on weekdays and 08:00–10:30 on weekends.
Is the hotel accessible?
Because of the historic architecture, the property is not wheelchair accessible and may not suit guests with limited mobility.
Are pets or smoking permitted?
Pets are not permitted, and the property is 100% non-smoking.
Which payment methods are accepted?
Visa, Mastercard and Maestro are accepted.
Which electrical voltage is used?
Curaçao commonly uses 110V. EU 220V adapters are available.
Can the hotel store luggage?
Yes. Luggage storage is available before check-in and after check-out.